Please turn on the security after testing. Note: Turning off the security may possess security risk. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer. If it still doesn't work, for testing purposes, please try to turn off the protected mode for testing. You may also try to repair the installation from the help menu and see if that makes any difference. Please try to reboot the computer once and try again and check. What is the workflow/steps you are doing to scan the document? Also, please try to scan a different document to check if its a file specific issue.ĭo you get any error message when you try to scan? If yes, please share the screenshot of the same for a better understanding. As described the application is crashing on scanning.
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